Key Account Specialist

Rituals

  • Amsterdam
  • Supply Chain
  • 3 - 5 year

interview

about the role

Raymond Cloosterman, CEO:

“Rituals is about helping you slow down the pace of your busy life, about creating meaningful moments and to remind you to experience these moments with joy. Our ambition is to become the number one global luxury brand in cosmetics. And for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. This might feel like a paradox, but within our company meaningfulness and performance complement each other like yin and yang. People are the ultimate ambassadors of our brand.

In our company and in particular in our team the ambiance is dynamic. The 30 to 40% growth of Rituals attracts young people with and entrepreneurial mindset. E-commerce will keep growing even faster. Many things are not found out yet, you will have to take a lot of responsibility and think like a startup. The speedy growth will sometimes give pressure and more than in a corporate company you will have to solve problems and pick up smaller tasks. What I like about our company is that it stays very personal, I feel a close connection with my colleagues.

The employees are seen as the ultimate ambassadors of the brand. However, we believe that the most suitable people are those who share our values and with whom the brand’s philosophy resonates. After all, understanding the values helps to translate them into action and practical behaviour. The ultimate Rituals employee radiates enthusiasm and energy. He or she reaches for the impossible, truly cares, isn’t fazed by challenges, and enjoys working with others. These behaviours have shaped us into the successful company we are today.”

the profile

What you are going to do

As a Key Account Specialist, you will strengthen processes by building strong relationships with your customers and Rituals’ stakeholders (departments such as sales, logistics, finance and business technology).

In this role you will rapport to our Wholesale&Travel Supply Chain Manager, Hansje Helfer. She is responsible for a team of 2 coordinators and  4 specialists.

Areas of responsibility

The general supervision of the Order to Cash process will also be part of your responsibility and contains the following steps:

  • Excellent execution of orders: EDI, pricing;
  • Liaising with our logistics department regarding lead-times, volumes and timing;
  • Monitoring successful launches and promotion planning;
  • Sharing and improving KPI’s and our dashboard;
  • Oversee financial flow together with Rituals’ financial department;
  • Visit your key accounts once or twice a year.

Education and experience

  • A bachelor or preferably master degree in Business Economics, Business Administration or Supply Chain;
  • 3 to 5 years of relevant working experience;
  • Experience with Customer Service;
  • Advanced knowledge of Excel and Powerpoint;
  • Experience in E-commerce, Retail or FMCG environment is a plus.

Competencies

  • Analytical skills;
  • Problem analysis;
  • Planning and Organizing;
  • Communication skills;
  • Entrepreneurial;
  • Initiative;
  • Flexible behaviour;
  • Accurate;
  • Able to handle stress.

checklist

2 reasons why this position would fit me
  • I like to see that my planning works out perfectly
  • I can handle stressful situations

checklist

2 reasons why this position would not fit me
  • I am not very ambitious
  • I don't like to have many external contacts

The process

How are we going to work together?
  • Aanmelden

    Stuur ons jouw cv en korte motivatie.

  • Telefonische kennismaking

    Licht toe waar jij staat in jouw carrière en wat jouw ambities en loopbaanwensen zijn.

  • Assessment + Persoonlijk gesprek

    Voer het online assessment uit en bespreek jouw drijfveren, geboekte resultaten, competenties en ontwikkelpunten.

  • Introductie

    Voer gesprekken bij de opdrachtgever.

interview quote

Rituals

"In our company and in particular in our team the ambiance is dynamic. The 30 to 40% growth of Rituals attracts young people with and entrepreneurial mindset."

Raymond Cloosterman, CEO

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